MDS and Aircell Report on Partnership

Wireless News
04-18-2011
MDS and Aircell Report on Partnership
Type: News

MDS, a provider of enterprise customer experience management solutions for communications service providers, and Aircell, a provider of inflight connectivity, announced the results achieved through their partnership for the Gogo Inflight Internet Service during 2010 and forecasts for the year ahead.

In a release, the Company noted in August 2010, Aircell announced its 1,000th aircraft installed with WiFi connectivity; Gogo is on 1,087 aircraft.
Aircell's Gogo Inflight Internet Service is supported by MDS' Intelligent O/BSS Inflight Broadband Solution, which manages both Gogo subscriptions and session-based revenue to ensure the best possible in-cabin experience to all users of the service.

"Downtime is becoming less and less acceptable in today's connected world, and Gogo Inflight Internet enables passengers to stay connected even in the air," said Rama Prasad, CIO for Aircell. "MDS plays a critical, operational role in ensuring that the Gogo service is available and provides a great experience for our customers."

"MDS is incredibly proud to continue to support such a revolutionary technology that has seen demand increase so much in the last year, surpassing the 1,000 aircraft milestone," said Drew Rockwell, CEO of MDS. "Aircell has achieved this landmark by acknowledging that innovative connectivity services like this stand and fall on the basis of usable interfaces, transparent costs and billing processes. Working together, MDS was able to help the business get closer to this complex customer base and become more agile in the management of customer care and billing for its users."

Gogo, powered by Aircell, turns a commercial airplane into a Wi- Fi hotspot with inflight Internet access.

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